Exceptions
The system never fails silently. Anything that needs human judgement lands here — resolve it and retry.
| Severity | Job | Concerto ref | Issue | Created | Status | Action |
|---|---|---|---|---|---|---|
| Medium | JL-48430 Guildhall, Leicester | CON-284770 | API temporarily unavailable Concerto API temporarily unavailable (HTTP 503). | 3 hours ago | Open | |
| Medium | JL-48441 Beaumont Leys Clinic, Leicester | CON-284782 | Required field missing The engineer completion notes and work-completed description are empty in Joblogic. Concerto requires a completion description before the job can be updated. | 3 hours ago | In review | |
| Medium | JL-48430 Guildhall, Leicester | CON-284770 | API temporarily unavailable Concerto returned HTTP 503 during update. This is a transient error and is eligible for automatic retry. | 3 hours ago | Open | |
| Medium | JL-48405 Waterside Academy, Nottingham | CON-284760 | Document upload failed Core job data synchronised successfully, but Gas_Safety_Certificate.pdf failed to upload to Concerto (virus-scan timeout). Retry the document transfer. | 3 hours ago | Open | |
| High | JL-48420 Northgate Depot, Lincoln | CON-999999 | Target job not found No Concerto job was found for reference CON-999999. Confirm the reference held in Joblogic is correct. | 3 hours ago | Open | |
| High | JL-48411 Meadow Court, Leicester | — missing — | Missing Concerto reference Cannot update Concerto because no Concerto job reference is stored against this Joblogic job. Add the correct reference to retry. | 3 hours ago | Open |